Benefits and challenges

Changes in Behavioral Science never happen in isolation, it needs a mechanism to trigger the outcome. Crisis in any form financial, geo-political, and environmental, etc. elevates the combating attitude of human survival spirits. One such opportunity presented in the platter is the robust growth of the enterprise software market during the Pandemic.

With time it is anticipated, normalcy will be restored, yet the Management across industries are convinced, the pandemic was never a happenstance, but a harbinger to adopt RPA in their business confines as per their operational requirements.

What are the basic requirements needed to implement RPA in your Organization?

Identify those processes making substantial impact in terms of

• High volume
• Lesser human intervention
• Error prone

Selecting Processes that can be easily automated using RPA tools

• Company specific
• Rule based
• Non-evolving jobs
• Unattended

Analyze the Cost and Benefit due to adoption of RPA

• The initial Investment
• Time taken to implement
• Additional overhead expenses incurred
• Time involved for results to be reflected

Prepare the Organization for participation and co-operation in the new work layout

• Get the Management involved in the road map
• Reassure the employees the benefits
• Convince other Business units
• Actively involve the present IT division

Prepare for Implementation by understanding and improving the process

• Choose the right RPA solution and adopt the best business policy
• Select the right partners (consultancy) for working together
• Select the right RPA provider for deployment and maintenance
• ‘Dry run’ the application to rectify the error prone areas
• Go live
• Analyze the results and receive Feedback
• Take both Criticism and Appreciation in Company’s stride

Every milestone crossed to reach the destination is incomplete without its share of bottlenecks and success stories strewn on its path.

The areas to rejoice during implementation:

• Compatible with the existing system and operates seamlessly in the operational function
• Enhances Management capabilities and governances to facilitate better Business operations
• High alert of security maintained
• Facilitates incoming and presents Clients a ‘State of Art’ experience with the additional features
• Alleviate employees from the clutches of repetition tasks, focusing towards quality Client service
• Data compilation, integration and compliance through RPA are a lifesaver. Helps employees to recognize, manage and consistently run reviews to identity tasks for compliance

The areas seeking reinforcement during implementation:

• Interim Solution: RPA facilitates it. However, in the long term, it requires a wider platform and frequent work review and optimization
• Limited Machine Learning Capacity: Present availability of RPA tools in the market. Therefore, the potential and capability of the RPA tools needs exponentially increase as per the morphing requirements of the industry
• Partial application: RPA is yet to come up with a reasonable solution involving handwritten documents forming a sizable material

Employee resistance and on boarding —facing the threat of losing the job, there is a behavioral shift in attitude. Need to boost morale to the present team by upgrading their skill sets through facilitating in-house or external training.