Business leaders across all industries are attending how to adapt automation processes in their respective companies. What process is conducive for automation is subject to the industry and the processes they have.

Since, the playfield is left open for robotic process automation firms to enter the space to make a difference at a company. Automation has emerged victorious and has become a necessary phenomena. It destroyed the rhetoric from being termed as a ‘Job stealer’ to being called as ‘Fellow-associate’ in the working arena. At the initial stage, accounting automation and bookkeeping automation is the most sought area for automation.

Business process automation allows employees to upskill their capabilities and unleash their potential. The same time spent on boring, repetitive tasks is automated for better accurate results. Thereby, employees can direct their undivided attention to add value to the job process they are currently involved with.

For this to happen a company has to reskill their job profile as more jobs are created to keep pace with the robotic automation taking place. This Forbes article, helps to understand the upside of automation.

Also Read: SMEs role in engaging AI in its business practices

Reasons how robotic automation supplements value in your business growth.

1. Delegating accountability to task holders:
   When firms get their business processes automated, they set clear cut instructions for the teams to follow. Along with the guidance, they indirectly lay the foundation for accountability and with whom the jobs are entrusted. If automation is not done for small tasks, then it becomes a “No man’s land” and no team takes responsibility for it.
   Therefore, for every small task being automated the team members gets both direct ownership and accountability for it. This gives room for upholding the quality control of the tasks.
2. Eliminating human errors in the processes:
   When humans are working on an activity, there is a possibility of unintended mistakes to be committed. It is inevitable and part of the job, despite orientation and training done on-site and institutional. Human errors invariably have its own repercussions to the health and operating cost of the firm.
   Automation of processes which are structured, repetitive and data entry intensive reduces and sometimes even virtually eliminates all errors.
3. Diminishing operational cost:
   Each firm strives keeping the operating cost to a minimum or finding suitable ways to reduce avoidable cost. Therefore, hiring additional staff members to perform mundane repetitive tasks is always an added burden and expenditure.
   Robotic automation is not just an alternative to the problem but a perfect fix as a short and long term solution. Robotic bots are not just capable of performing the tasks quickly but cost effective.
   Though the firms have to bear the burden of investing in automation, in the long run, the ROI is realized as it reduces human involvement and associated costs for the same processes.
4. Increasing customer satisfaction:
   When your firm wants to thrive in a highly competitive environment, then it is mandatory to concentrate on client / customer experience. Word of mouth can do wonders to your business growth charts. Automation helps your firm to achieve the targets, as it consistently delivers results that meet and exceed customer satisfaction. Bots are always productive, quality oriented and produce reliable results, thereby, keeping the firms’ flag hoisted.
5. Enhancing customers loyalty through personalized touch and feedback:
   Firms need to forge an everlasting relationship with the client/customer to encourage repeat business. When we build loyalty with the customers, it enhances the goodwill and reputation of the business. Through automation, you can stay in touch with the customers in a variety of ways that would increase loyalty.
   Getting feedback from customers can be done through automation, by sending questionnaires for rating, open end sessions for their suggestions etc. These surveys help the firm to improve.
6. Converting leads into prospective clients / customers:
   Firms new or established depend upon leads visiting their websites looking for additional information. It is not necessary that every lead becomes a client in the long run. But, what is essential is to build a bond of trust through sending them reminders intermittently.
   Most leads provide their contact information after their first communication with sales representatives. Not every conversation gets translated into potential business transactions. Robotic automation can be used to nurture such leads and to make them a client.

Also Read: Does Robotic Process Automation Impact Employee Morale?

The advantage of adopting Robotic automation outweighs any potential risks. If you are interested in bookkeeping automation or payroll automtion for your business process. Kindly contact us, we can help your business requirements.